CRM Services and Solutions

The purpose of a business is to create and keep a customer. So, a business absolutely devoted to customer service excellence will have only one worry about profits – they will be embarrassingly large.

The goal of a CRM system is simple: Improve business relationships in order to grow your business. We believe that organisations that want their customer communications to thrive should demand beautifully-crafted, compelling campaigns that play to the strengths of CRM technology.

Our extensive CRM services help you manage customer relationships across the entire customer lifecycle, at every marketing, sales, e-commerce, and customer service interaction.

Ready to take control of your customer experience?

Schedule a Free Consultation
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What CRM Aligned with Your Business Brings to the Table

Wondering what our CRM services can do for your business? Getting this piece of your strategy right can set off a chain reaction that cuts costs, saves time, improves customer turnout and can even boost morale.

Our unmatched CRM solutions help businesses build a relationship with their customers that, in turn, creates loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company’s revenue, CRM is a management strategy that results in increased profits for a business.

What Our CRM Services Have to Offer

Our digital marketing agency’s unique combination of expert skills in CRM strategy, data-led customer analytics, creative design, management mastery and seamless technical delivery, make our CRM services ideally woven to help you thrive.


We advise on the right things to do and help you leverage CRM tools and techniques to deliver effective, compelling, objective-busting customer communications. Our CMR specialists draw from aesthetic and technical CRM excellence to design effective, compelling campaigns that surpass our client objectives.

So, what can our constantly growing team of planners, designers, HTML coders, project managers and campaign analysts do for you?

Individually-Tailored Strategy

We understand the challenges businesses face when it comes to accurately measuring the value of your customers. We can provide a CLV reporting solution that allows businesses to drill down into specific customer types and identify core valuable segments which can then be leveraged to inform and target your marketing efforts effectively.
Here at PlayMedia, our CRM consultants do their best to meet diverse business needs and plan the best strategy for your brand with tailored CRM solutions. We will investigate your business needs and offer the best-suited functional strategies to meet them all.

Custom Development

Our state-of-the-art CRM solutions provide you with all the customer data recording and engagement methods you need to ensure seamless communication between your business and your customers.
CRM doesn’t have to be hard, if you plan for how all the pieces will work together before you start your implementation.

Optimum Implementation

Play Media’s CRM implementation services are aimed at providing businesses with platform-based or custom CRM solutions to optimize sales, marketing, and customer service processes. We cover the entire project scope, including consulting, configuration, customization, migration and integration.

Testing and Quality Assurance

Simply implementing a CRM system will do absolutely nothing for your business. However, the continued and effective use of it will.
Our CRM services are also aimed at providing you with valuable insights on your CRM functioning and identifying ways to better your existing solution. That’s why we never fail to continuously deliver functionality, integrations, performance, usability, and security testing.


Our CRM services can be used from enterprise-level companies to small businesses. We manage millions of data records with a lightning-fast performance.

Continuous Support and Evolution

We want to be a part of your journey. That’s why our CRM services include 24/7 CRM system monitoring, regular health checks and transparent progress reports. As a result, you get a stably functioning CRM meeting your ever-changing, and hopefully ever-growing business needs.

The Art of Play Media’s Result-Driven CMR

Efficiency is the science of doing things right, while effectiveness is the art of doing the right thing. We excel at both. Interested in improving your customer relationship management strategy?

CRM Services

The purpose of a business is to create and keep a customer. So, a business absolutely devoted to customer service excellence will have only one worry about profits - they will be embarrassingly large.

Bring in the ideas
we'll take care of the rest.

Schedule a Free Consultation